#1  
Unread 06-27-2003, 08:22 AM
Ruby Tuesday
 
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Default To Err is Human

Sometimes all you can do is laugh.

A man living in Newton, Massachusetts received a bill on his as yet unused credit card stating that he owed $0.00. He threw it away. In April he received another and tossed that one, too. The following month the credit card company sent him a nasty note stating they were going to cancel his card if he didn't send them $0.00.

In retrospect, he probably should have let them do that. Instead he called the company and was informed that (are you ready for his?) the problem was the result of a computer error. They told him they'd take care of it.

The following month he reasoned that, if other charges appeared on the card, then it would put an end to his ridiculous predicament. Besides, they assured him the problem would be resolved. So he presented his card for a purchase. It was declined.

Once again he called. He learned that the credit card had been cancelled for lack of payment. They apologized for (here it is again) another computer error and promised they would rectify the situation.

The next day he got a bill for $0.00 stating that payment was now overdue. Assuming that this bill was yet another mistake, he ignored it. But the following month he received yet another bill for $0.00 stating that he had ten days to pay his account in full or the company would take necessary steps to recover the debt.

He gave in. He mailed in a check for $0.00. The computer duly processed it and returned a statement to the effect that his account was paid in full.

A week later, the man's bank called him asking him why he wrote a check for $0.00. He explained the problem at length. The bank replied that the $0.00 check had caused their check processing software to fail. The bank could not now process ANY checks from ANY of their customers that day because the check for $0.00 caused a computer crash.

The following month the man received a letter from the credit card company claiming that his check had bounced, that he still owed $0.00 and, unless payment was sent immediately, they would institute procedures to collect his debt.

This man, who had been considering buying his wife a computer for her birthday, bought her a typewriter instead.

Who said, "To err is human, but to really mess things up it takes a computer..."? Computers may not be the root of all evil, but some days I'm convinced they come close.

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  #2  
Unread 06-27-2003, 10:29 AM
ritaanz
 
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Default RE: To Err is Human

I do not believe the problem was the computer. The problem rests in the lap of the person who put the program into it. Therefore, your statement, "To err is human" is correct. However, the credit card company sounds as if they have a multitude of erring humans in each department. x:D
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